Privacy Policy

Last updated: September 12, 2026

Copper Love is operated by NEVER GOING BROKE AGAIN LTD. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Copper Love is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how NEVER GOING BROKE AGAIN LTD, trading as Copper Love ("Copper Love", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as information regarding your past transactions.

• Communications with us, including information you provide when contacting our customer service team or otherwise communicating with Copper Love.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

• From our service providers, including when we engage them to provide technology or services and when they collect or process personal information on our behalf.

• From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing online advertisements for products or services on the Services or other websites, including based on products you previously purchased, viewed, or added to your cart and other activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, provide effective services, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, participate in civil discovery, potential or actual litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors, service providers, and other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

• With business and marketing partners to provide marketing services and advertising.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information must be provided to a shipping carrier to deliver your order or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

• When required to comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders, or similar lawful requests.

• To enforce applicable terms of service or policies and protect or defend Copper Love, NEVER GOING BROKE AGAIN LTD, the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Copper Love online store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties, including parties located in countries other than the country in which you reside, where necessary to provide and improve the Services.

We may also use Shopify features that incorporate data and information obtained from interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for certain processing of personal information, including responding to requests to exercise rights relating to information processed by Shopify.

For additional information regarding Shopify's privacy practices and your applicable rights, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by Copper Love or NEVER GOING BROKE AGAIN LTD, you should review their privacy and security policies and other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public areas, including third-party social networking platforms, may also be visible to other users.

The inclusion of a third-party link does not, by itself, imply our endorsement of the third party, its platform, or its content.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of that information.

We do not knowingly sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet or other communications networks may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by applicable law.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for purposes considered "targeted advertising" under applicable privacy laws.

Where required by applicable law, we will also process recognized Global Privacy Control (GPC) signals as opt-out requests.

Managing Communication Preferences

We may send promotional emails to you.

You can opt out of promotional emails at any time by using the unsubscribe option included in our marketing communications.

If you unsubscribe from promotional communications, we may still send non-promotional communications, including messages relating to your account, purchases, payments, shipping, or other transactions.

ADDITIONAL RIGHTS FOR UK AND EEA RESIDENTS

If you reside in the United Kingdom or European Economic Area, subject to exceptions and limitations under applicable law, you may have additional rights, including:

Objection to Processing and Restriction of Processing

You may have the right to object to or request restriction of our processing of personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

You may exercise applicable rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising your privacy rights.

Where permitted or required by law, we may need to verify your identity before processing a request.

You may also be permitted to designate an authorized agent to submit certain requests on your behalf. We may require evidence that the agent has been authorized to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid privacy requests within the timeframes required by applicable law.

COMPLAINTS

If you have a complaint regarding how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal a decision regarding a privacy request or lodge a complaint with your applicable data protection or privacy authority.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law, such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or transfers to jurisdictions recognized as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on the Copper Love website, update the "Last updated" date, and provide any additional notice required by applicable law.

CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Copper Love

Operated by:
NEVER GOING BROKE AGAIN LTD

Email:
support@copperlove.us