Refund Policy

# Refund Policy

At Copper Love, operated by NEVER GOING BROKE AGAIN LTD, we want to ensure that our return and refund process is clear and straightforward.

In accordance with our return policy, you have 30 days from the date you receive your order to submit a return request.

To be eligible for a return, your item must be unworn, unused, with any original tags still attached, and in its original packaging. You will also need to provide your order confirmation, invoice, or other proof of purchase.

To initiate a return, please contact us at:

support@copperlove.us

If your return request is accepted, we will provide you with instructions explaining how and where to send your package.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Items sent back to us without first submitting and receiving approval for a return request will not be accepted.

If you have any questions regarding a return, you can contact our customer service team at any time at:

support@copperlove.us

## What Are the Restocking Fees?

We do not charge any restocking fees.

## How Can Customers Return Their Products?

Returns are accepted by mail.

To request a return and receive the appropriate return instructions, please contact:

support@copperlove.us

For change-of-mind returns, the customer is responsible for arranging and paying for the return shipment and, where applicable, downloading and printing the return label.

## Under What Conditions Do We Allow Returns?

We accept returns for new products only.

To qualify for a return, the product must be:

• Unworn and unused
• In its original condition
• In its original packaging
• Returned with any original tags, where applicable
• Accompanied by proof of purchase

## Return Costs

If your product arrives damaged, defective, or incorrect, you will not be responsible for the applicable return shipping costs.

Please contact us at support@copperlove.us as soon as possible so that we can assess the issue and provide an appropriate solution.

If you purchased the wrong product, selected the wrong size, the product does not suit you, or you simply no longer want the item, return shipping costs are your responsibility.

## Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you receive the wrong product, please contact us immediately at:

support@copperlove.us

Please include your order information and details of the issue so that we can investigate the matter.

If the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

## Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued automatically to your original payment method within 14 days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If more than 14 days have passed since we confirmed your refund and you have not received it, please contact us at:

support@copperlove.us

## Contact

If you have any questions regarding returns, refunds, damaged items, or your order, please contact us:

Copper Love

Operated by:
NEVER GOING BROKE AGAIN LTD

Email:
support@copperlove.us