Shipping Policy

At Copper Love, operated by NEVER GOING BROKE AGAIN LTD, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information regarding our delivery areas, processing times, shipping procedures, and estimated delivery times.

1. Delivery Area

We currently deliver to the United States, United Kingdom, Europe (EU & EEA), Australia, and New Zealand.

Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please ensure that all details are complete and correct before completing your purchase. Incorrect or incomplete addresses may result in delays, failed deliveries, or returned packages.

3. Order Cut-Off Time

Our daily order cut-off time is 17:00 (5:00 PM) London time.

Orders placed after this time will be processed on the following business day.

4. Order Processing Time

All orders are processed within 1–3 business days.

Processing takes place Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the next available business day.

5. Shipping Time

Once your order has been processed, it will be dispatched from our logistics centre.

The average shipping time is:

6–11 business days (Monday–Friday), depending on your location and the local delivery carrier.

Shipping times may occasionally be affected by:

• Seasonal demand
• Logistics or transport capacity
• Customs clearance procedures
• Public holidays
• High order volumes
• Local carrier delays

6. Total Estimated Delivery Time

The total estimated delivery time consists of:

Processing time: 1–3 business days
Shipping time: 6–11 business days

Estimated total delivery time: approximately 7–14 business days from the date of purchase.

United States
Processing: 1–3 business days
Shipping: 6–11 business days
Estimated Total: 7–14 business days

United Kingdom
Processing: 1–3 business days
Shipping: 6–11 business days
Estimated Total: 7–14 business days

Europe (EU & EEA)
Processing: 1–3 business days
Shipping: 6–11 business days
Estimated Total: 7–14 business days

Australia
Processing: 1–3 business days
Shipping: 6–11 business days
Estimated Total: 7–14 business days

New Zealand
Processing: 1–3 business days
Shipping: 6–11 business days
Estimated Total: 7–14 business days

Please note that all delivery timeframes are estimates and cannot be guaranteed.

External circumstances outside our control, including customs procedures, carrier delays, severe weather, or unusually high shipping volumes, may affect delivery times.

Our logistics team continuously monitors shipments and works with our delivery partners to ensure orders reach customers as efficiently as possible.

7. Shipping Costs

As part of our current Copper Love offer, the product itself is free and customers are only required to pay the applicable shipping fee.

The exact shipping cost will always be clearly displayed at checkout before payment is completed.

There will be no additional shipping charges added after checkout by Copper Love.

8. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other charges may be imposed by your local customs or government authorities.

Where applicable, these charges are the responsibility of the customer and are not included in the shipping fee paid at checkout.

Copper Love and NEVER GOING BROKE AGAIN LTD do not control these charges or determine their amount.

9. Secure Payment Options

We provide secure, SSL-encrypted payment processing.

Depending on your location and checkout availability, accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Discover

All payments are processed securely through our authorized payment service providers.

Copper Love does not directly store your complete payment card details.

10. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information or tracking link where available.

Please note that tracking information may take several days to update after your parcel has left the warehouse.

This is normal and does not necessarily indicate that your shipment has been delayed.

11. Failed Delivery or Incorrect Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If delivery cannot be completed because the address provided is incorrect, incomplete, or inaccessible:

• The parcel may be returned to the sender or logistics facility
• We may contact you to confirm the correct information
• Where possible, we will assist with redelivery or provide another suitable solution

Please carefully review your shipping details before completing checkout.

12. Delivery Confirmation

Once the shipping carrier marks a parcel as successfully delivered, the order will generally be considered delivered.

If your tracking information shows that the parcel has been delivered but you are unable to locate it, please contact us.

We will gladly assist you in contacting the relevant shipping provider and investigating the delivery.

13. Delayed or Lost Packages

If your order is significantly delayed or you believe your parcel may have been lost in transit, please contact our customer service team.

We will investigate the shipment with the carrier and work with you toward an appropriate resolution.

Email: support@copperlove.us

14. Contact Information

If you have any questions regarding your order, shipping, tracking, or delivery, please contact our customer service team.

Store: Copper Love

Operated by:
NEVER GOING BROKE AGAIN LTD

Email:
support@copperlove.us

Our customer service team will be happy to assist you with any questions relating to your order or delivery.